Frequently asked questions

GauRich makes a range of dairy products, including desi ghee, milk powder, butter, cream, dairy whitener, tea premixes and instant mixes such as Gulab Jamun. The full range is on our Products page.

GauRich is made by Bhole Baba Milk Food Industries (Dholpur) Pvt. Ltd., a dairy manufacturer that began in 1987. Our products are made at our units in Dholpur, Rajasthan and Kanpur, Uttar Pradesh.

Purity is the promise behind every pack. For ingredients and nutrition details of a particular product, please read the label on the pack.

Storage and shelf life are different for each product. Please follow the storage instructions and the best-before date printed on the pack.

You can order online from our Shop. GauRich products are also available at leading retail stores. For bulk or trade needs, please write to us.

Open the Shop, add what you like to your cart, and go to checkout. Enter your delivery address, pay online, and you will get a confirmation once the payment goes through.

Payments are made online through Razorpay. You can pay with UPI, debit or credit cards, net banking and wallets. The options available to you are shown at checkout.

Yes. Payments are handled by Razorpay on its secure checkout. We never see or store your card details.

Please do not pay again. Wait a few minutes and check your email and My Orders. If the order still does not show, contact us with your payment reference. If an amount was deducted without an order, it is usually reversed to your account by the payment provider within a few working days.

Contact us as soon as you can with your order number. If the order has not been dispatched yet, we will do our best to help. Once it has been dispatched, it cannot be cancelled.

We pack your order within 1-2 business days and ship it with a courier partner. After dispatch, delivery usually takes 2 to 12 business days depending on where you live.

Delivery is free on orders above ₹499. Below that, a flat charge of ₹49 applies. You see the final amount at checkout before you pay.

Once your order is dispatched, we send tracking details by email and SMS. You can also follow it from your account dashboard.

We ship to serviceable PIN codes across India. If yours is not covered, contact us and we will help with another option or a refund.

Do not accept a parcel that looks damaged or opened. If you find damage after opening, send us photos or an unboxing video with your order number within 48 hours of delivery.

Our Returns & Refunds page explains when a return or replacement is possible. If you received a damaged or wrong item, contact us as soon as possible with your order number and photos.

Approved refunds go back to the payment method you used. How soon it shows in your account depends on your bank or payment provider.

Our manufacturer holds food-safety certifications including ISO 22000, HACCP and FSSAI. You can see them on our Quality page.

Milk and finished products are tested in our in-house laboratories and processed on hygienic, automated lines before they are packed.

Yes. You need to log in or register to use the cart and wishlist. It takes a minute, and your orders and details then stay in your account.

We use your details only to run your account, deliver your orders, take payments and reply to you. We do not sell your personal information. Our Privacy Policy explains it all.

Our Terms & Conditions explain who can order, how orders and payments work, and what to expect from us.

Yes. Please send us a message through the contact form, choose "Partnership" as the subject, and tell us what you need. Our team will get back to you.

We would like to hear it. Write to us through the contact form, or call or message us on WhatsApp. Please include your order number if it is about an order.

Open roles are listed on our Careers page, where you can apply directly.