Privacy Policy

This website is run by Bhole Baba Milk Food Industries (Dholpur) Pvt. Ltd., the maker of GauRich dairy products. This policy explains what personal information we collect when you use the website, why we collect it, and the choices you have.

By using this website or placing an order, you agree to the practices described here. If you do not agree, please do not use the website.

We only collect what we need. You choose what to share with us, but some details are needed to place and deliver an order.

• Create and manage your account.
• Process, pack and deliver your orders.
• Take payments and process refunds.
• Send order updates by email and SMS.
• Reply to your questions and support requests.
• Send our newsletter and offers, only if you subscribed. You can unsubscribe at any time.
• Review job applications.
• Keep the website secure and prevent fraud.
• Meet legal, tax and accounting requirements.

We do not sell your personal information. We share it only with those who help us serve you:

• Courier and logistics partners, who receive your name, address and phone number to deliver your order.
• Razorpay, our payment partner, which processes your payment.
• Service providers for hosting, email and SMS, who work for us and must keep your information confidential.
• Government or legal authorities, when the law requires us to.

We ask our partners to protect your information and use it only for the service they provide to us.

Payments on this website are processed by Razorpay. When you pay, you enter your card, UPI or bank details on Razorpay's secure page. We do not see or store these details. We only receive the payment status and a reference number.

Cookies are small files saved on your device. We use them in these ways:

• Essential cookies keep you logged in, remember your cart and keep forms secure. The website cannot work properly without them.
• Analytics tools, where we use them, help us understand which pages are useful so we can improve the website.

You can block or delete cookies in your browser settings, but parts of the website may stop working.

We keep your information only for as long as we need it for the reason it was collected, or as the law requires. For example, order and invoice records are kept for accounting and tax purposes. When information is no longer needed, we delete it or make it anonymous.

The website uses HTTPS to protect data as it travels, passwords are stored in a protected form, and only people who need your information can access it. No online service can be completely secure, so please keep your password private.

You can ask us to:

• Show you the personal information we hold about you.
• Correct information that is wrong or out of date.
• Delete your account and personal information. We may need to keep some records that the law requires.
• Stop sending you marketing messages. Use the unsubscribe link in any email, or write to us.

Write to us at info@bholebabadlp.com from the email address on your account. We will reply as soon as we can, and normally within 30 days.

This website is meant for adults. We do not knowingly collect personal information from anyone under 18 without the consent of a parent or guardian. If you think a child has shared information with us, please contact us and we will delete it.

Some pages show content from other services, such as Google Maps on our Contact page, links to social media, and fonts or icons loaded from other providers. These services may collect information such as your IP address under their own privacy policies. We are not responsible for their practices.

We may update this policy from time to time. The date at the top of this page shows when it was last changed. If a change is important, we will tell you on the website.

If you have a question about this policy, or a complaint about how your information is handled, please contact our grievance officer below.