Something not right? We will fix it.
Our products are food, so the rules are simple and made for safety. Pick your situation below to see what we can do, what to send us, and when you will get your money back.
Report a problem within
48 hours
Counted from delivery
We reply within
24 hours
Monday to Saturday
Refund starts within
5-7 business days
After we approve it
Refunded to
Original payment
The method you paid with
Choose the one that fits best. You will see right away whether we can help and what to do next.
If a pack arrives broken, leaking or opened, this is on us.
What to do
The outcome
Replacement or full refund, including the shipping charge you paid.
Received something you did not order, or an item from your order is missing.
What to do
The outcome
The correct item sent to you, or a refund for the item.
The product looks, smells or tastes different from what you expect, or it is past its best-before date.
What to do
The outcome
If the issue is confirmed, a replacement or a full refund.
You placed an order by mistake or no longer need it, and it has not been dispatched yet.
What to do
The outcome
Full refund if it has not been dispatched. Once dispatched, an order cannot be cancelled.
The product is fine, but you no longer want it, or you have already opened or used it.
Why
The outcome
If something is actually wrong with the product, choose one of the options above instead.
Money left your account, but the order did not go through, or you were charged more than once.
What to do
The outcome
Any amount charged without a confirmed order is returned to you.
Four steps, and we keep you updated on each one.
Contact us within 48 hours of delivery with your order number and photos.
We check the details and reply within 24 hours.
We confirm a replacement or a refund, whichever fits your case.
Your refund starts within 5-7 business days of approval.
Contact us within 48 hours of delivery with your order number and photos.
We check the details and reply within 24 hours.
We confirm a replacement or a refund, whichever fits your case.
Your refund starts within 5-7 business days of approval.
It is in your confirmation email and in My Orders.
Show the problem clearly, with the pack and the outer carton.
Printed on the pack. This helps our quality team trace it.
Only if the parcel arrived damaged. It speeds things up.
Tap any topic to read the details.
Related pages
Last updated: October 2026
You can ask for a replacement or refund if your order arrives damaged, leaking or opened, if an item is wrong or missing, or if there is a quality or expiry issue with the product.
Please report it within 48 hours of delivery, with your order number and photos. For quality issues, write to us as soon as you notice, before the best-before date.
We do not accept returns of opened or used products, or change-of-mind returns, because these are food products and must stay safe and hygienic.
We also cannot help with issues reported after 48 hours of delivery, damage caused after delivery, or products without their original pack and batch label.
Call us, message us on WhatsApp, email us, or use the contact form. Please include your order number and the photos mentioned above.
We reply within 24 hours, Monday to Saturday.
Contact usOnce we confirm the issue, we send a replacement, or refund you if a replacement is not possible. If you prefer a refund, tell us when you report the problem.
Refunds go back to the payment method you used, whether UPI, card, net banking or wallet. We cannot refund to a different account or method.
After we approve a refund, we start it within 5-7 business days. Your bank or payment provider may then take a few more days to show it in your account.
If your order has not been dispatched, contact us as soon as possible and we will cancel it and refund you in full.
Once an order is dispatched, it cannot be cancelled. If something is wrong when it arrives, follow the steps above.
If your payment failed but money was deducted, or you were charged twice, please do not pay again. The payment provider usually reverses it to your account within a few working days.
If you do not see it, contact us with your payment reference and we will help you trace it.
If the problem is on our side, such as a damaged or wrong item, we refund the full amount, including the shipping charge you paid.
If you cancel before dispatch, you get back the full amount you paid.
Keep your order number and photos ready. Our team replies within 24 hours.
